Refund Policy
Effective: October 2, 2026
We want your Don't Be a Bump order to arrive as described. Our products are made to order, so please check the item description, garment measurements, size, color and shipping address before placing your order.
Changed your mind or selected the wrong size?
We do not offer discretionary returns or exchanges for change of mind, ordering the wrong size or color, or preferences about a correctly supplied item. This also applies to correctly fulfilled personalized orders. Rights that apply under consumer law are not restricted by this policy.
Different garments fit differently. Compare the product's measurement chart with a garment you already own. If you need help before ordering, email admin@dontbeabump.com.
Damaged, defective, misprinted or incorrect items
Contact admin@dontbeabump.com within 30 days after delivery to report an ordinary quality claim. Please contact us as soon as you notice an issue. Include your order number, a description and clear photos of the item and the problem. For an incorrect item or shipping damage, also include photos of the label and packaging if available. Do not email full payment-card details.
We will review the claim and arrange a replacement for a confirmed issue at no additional cost. If a replacement is unavailable or cannot reasonably resolve the issue, we will arrange an appropriate refund. Where applicable law requires another remedy or a longer reporting period, that law applies. Store credit is optional and will not replace a refund you are entitled to receive.
The 30-day reporting window is our standard process for supplier-supported quality claims. It does not shorten mandatory warranty or consumer rights. An error caused by our store remains our responsibility even if a fulfillment partner does not reimburse us.
Should I send the item back?
Contact us first. Many quality claims can be resolved using photos, without a return. Do not ship to a fulfillment address or an address on a parcel label unless we provide instructions. If we require a return for a confirmed issue, we will provide instructions and cover the reasonable return cost. Do not discard the item while a claim is being reviewed unless we instruct you to do so.
Shipping charges and refunds
If we refund a fully canceled order because we cannot fulfill it, we will refund the associated shipping charges. For other approved claims, we will refund shipping where required by law or appropriate to the confirmed issue. Additional costs resulting from an address error supplied by the customer or an unclaimed shipment will be reviewed separately and disclosed before reshipping. We do not charge customers to correct our own errors.
Approved payment refunds are issued to the original payment method where available. Our target is to initiate an approved refund within five business days, and sooner where law requires it. Your bank or payment provider may take additional time to display the funds. We will confirm when the refund has been submitted.
Cancellations, delays and missing packages
See our Shipping and Order Changes policy. Contact us promptly about a missing package so we can investigate. Neither a supplier's deadline nor this policy removes rights you have under applicable law.
Contact
Email: admin@dontbeabump.com
Seller: AEIV LLC, operating Don’t Be a Bump