Shipping Policy
Overview
Thank you for shopping with Don't Be a Bump.
All products are made to order and fulfilled through our print-on-demand production partners. Because each item is custom produced, processing and shipping times may differ from traditional retail purchases.
This Shipping Policy explains order processing, shipping methods, delivery estimates, customs, lost packages, and customer responsibilities.
Shipping Policy - the basics
Effective: October 2, 2026
Don't Be a Bump products are made to order through fulfillment partners. Production begins after an order is accepted and routed for fulfillment. Items in one order may be produced in different facilities and may arrive in separate packages.
Production and delivery estimates
Please review the production and delivery estimate shown for your item and destination before ordering. Production time is the time needed to make your item. Transit time begins after the package is handed to the carrier. An expedited shipping service, where available, does not automatically shorten production time.
Availability, weekends, holidays, production volume, weather and customs can affect timing. We do not guarantee arrival for a game, event or holiday unless we expressly confirm a guaranteed service for your order. If you need an item for a particular date, contact admin@dontbeabump.com before ordering.
If we cannot ship within the time promised, we will contact you with an updated shipment date and the option to consent to the delay or cancel the affected unshipped item for a refund. We will follow the applicable requirements for delay notices, consent and refunds. We will not substitute a materially different product without your agreement.
Shipping rates and destinations
The shipping charge and available destinations are shown at checkout. Any free-shipping offer is subject to the stated destination, order and product conditions. Separate packages may have different tracking numbers. Please review your final total before paying.
For international orders, customs processing can add time. Any duties or import taxes not included in the checkout total may be payable to the relevant authority or carrier; we will disclose known terms before purchase. Contact us if you have questions about delivery to your country.
Tracking
We will provide available tracking information when your order ships. A tracking label can be created before a carrier physically receives a parcel. If tracking has not progressed or a package is overdue, contact us and we will investigate with the fulfillment partner and carrier.
Cancellation and changes
Email admin@dontbeabump.com immediately with your order number and requested change. We will check whether the order can still be changed or canceled. Sending a request is not confirmation of cancellation.
When an order can be stopped before the fulfillment partner begins procuring or producing it, we will cancel it and issue a full refund. Once materials have been ordered or production has started, cancellation, address changes and changes to size, color or design may no longer be possible. We will tell you what options remain. Any discretionary partial refund will be explained before you agree; we do not promise a fixed partial-refund percentage.
These restrictions do not affect cancellation or refund rights that apply because we cannot fulfill an order as promised or because applicable consumer law provides a right to cancel.
Address errors and unclaimed parcels
Check your address carefully, including apartment/unit information. Contact us immediately if something is wrong. If a correctly fulfilled parcel must be reshipped because the customer supplied an incorrect address or did not collect it, additional shipping costs may apply. We will confirm those costs first. If the error was ours, we will resolve it at no additional cost to you.
Lost packages or a delivery you cannot find
If your order has not arrived by its estimated delivery date, email us promptly, preferably within 30 days after that date. Include your order number and any useful tracking information. We will investigate and arrange an appropriate replacement or refund when an order is confirmed lost or when another remedy is required by law.
If tracking shows delivered but you cannot find the parcel, check the delivery address, household, reception/mailroom and nearby delivery location, then contact us. We can help request delivery details from the carrier. Theft after a correctly completed delivery may not be covered by our fulfillment partners, but we will review the evidence and your applicable rights rather than reject your request solely because a tracking status says delivered.
Questions
Email admin@dontbeabump.com. Our Returns, Replacements and Refunds policy explains how to report a damaged, defective or incorrect item.