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Shipping Policy

A legal disclaimer

Last Updated: August 2026

 

Overview

 

Thank you for shopping with [Your Company Name].

All products are made to order and fulfilled through our print-on-demand production partners. Because each item is custom produced, processing and shipping times may differ from traditional retail purchases.

This Shipping Policy explains order processing, shipping methods, delivery estimates, customs, lost packages, and customer responsibilities.

Shipping Policy - the basics

All products are manufactured after an order is successfully placed.

 

Processing Time

 

Most orders require:

  • 2-7 business days for production

  • Additional time for shipping and delivery

 

Production timelines may vary based on:

  • Product type

  • Inventory availability

  • Seasonal demand

  • Holidays

  • Weather events

  • Carrier delays

 

Large orders or specialty products may require additional processing time.

Orders may be delivered through:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local delivery partners

  • International postal services

Carrier selection is determined by shipping destination, package size, and operational requirements.

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Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email

  • Tracking number (when available)

  • Carrier information

Tracking updates are provided directly by the carrier and may take 24-72 hours to appear.

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Multiple Shipments

 

Products ordered together may arrive separately.

This may occur when:

  • Products are fulfilled at different locations

  • Items require specialized production

  • Portions of an order are completed sooner

Separate packages may have separate tracking numbers.

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Shipping Rates

 

Shipping rates are calculated during checkout based on:

  • Destination

  • Product type

  • Order weight

  • Packaging requirements

Shipping charges are displayed before payment is completed.

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Customs, Duties & Taxes

 

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT

  • GST

  • Brokerage fees

  • Other government assessments

These charges are not included in product pricing or shipping fees unless specifically stated.

Customers are solely responsible for any customs, duties, taxes, or import fees assessed by their local authorities.

Failure to pay customs fees may result in:

  • Delivery delays

  • Returned shipments

  • Destroyed packages

No refunds will be issued for orders refused due to unpaid customs charges.

​

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • Contact us immediately.

  • We cannot guarantee modifications once production begins.

  • Additional shipping charges may apply.

If a package is returned because of an incorrect address, the customer is responsible for all reshipping costs.

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Lost Packages

A package may be considered lost if:

  • Tracking has not updated for an extended period.

  • The carrier confirms loss.

  • Delivery cannot be completed.

Before reporting a lost package, customers should:

  1. Verify the shipping address.

  2. Contact the carrier.

  3. Check with household members, neighbors, or building management.

Claims must be submitted within 30 days of the estimated delivery date.

Stolen Packages

We are not responsible for:

  • Packages marked "Delivered" by the carrier

  • Theft after delivery

  • Misplaced shipments after confirmed delivery

Customers should contact the carrier directly regarding delivery disputes.

Damaged Items

If your order arrives damaged:

  1. Take clear photos of:

    • Packaging

    • Shipping label

    • Damaged product

  2. Contact us within 7 days of delivery.

Include:

  • Order number

  • Description of issue

  • Supporting photographs

Claims submitted outside the reporting window may not qualify for replacement.

Incorrect or Defective Products

If you receive:

  • Wrong item

  • Manufacturing defect

  • Printing defect

  • Damaged product

Please contact us within 7 days of delivery.

After review, we may provide:

  • Replacement product

  • Store credit

  • Refund at our discretion

Delivery Delays

We are not responsible for delays caused by:

  • Weather

  • Customs clearance

  • Natural disasters

  • Labor disruptions

  • Carrier issues

  • Government actions

  • Force majeure events

Delivery dates are estimates only and are not guaranteed.

Refused Shipments

If a shipment is refused by the recipient:

  • Original shipping charges will not be refunded.

  • Return shipping fees may be deducted.

  • Any customs or carrier penalties assessed will be deducted from any eligible refund.

Shipping Restrictions

Certain products or destinations may be restricted.

We reserve the right to:

  • Refuse shipments to specific countries or regions

  • Cancel orders that violate shipping regulations

  • Modify available shipping methods

Limitation of Liability

Our liability for any shipment shall not exceed the amount paid for the product purchased.

We shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Delayed delivery claims

To the maximum extent permitted by law, our responsibility ends once a package has been transferred to the shipping carrier.

Contact Information

For shipping questions, please contact:

Don't Be a Bump
Email: support@dontbeabump.com
Website: www.dontbeabump.com

Response times may vary based on order volume and business hours.

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